|Give them more than a great view ...|
Follow up with your guests after their stay. This can be either with an email or a phone call. Find out how their stay went--what they enjoyed about your rental and the area. Ask if they had any problems and reassure them they'll be addressed on their next visit. Ask them to leave a review online. Go the extra step and email them a link where they can leave a review. If they took any photos, ask if they would mind sharing a few with you for either your site or Facebook page. People love sharing their photos, and they'll likely be flattered that you asked.
|.... or a fabulous pool. Make them feel|
like they're your most important guests ever.
Reach out to new guests. Make yourself as available as possible for questions from guests. Sometimes, it's the smallest reassurance that can tip the booking in your favor. If you can accommodate special requests, do so. But if not, then describe what you can do for them, or how they might otherwise obtain what they need and still stay at your property. When you speak with a potential guest on the phone, or have an in-depth email exchange, it gives you the chance to book your rental using your personal knowledge of the property and the area.
The bottom line: nurture the relationships you start with guests or potential guests, and you'll book more weeks with people you know and trust.